MSP Compliance Blog

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Tower MSA Partners Names Melissa Galea Director of Operations

Posted on December 21, 2020 by Tower MSA Partners

Melissa Galea has joined Tower MSA Partners as Director of Operations. Her responsibilities encompass measuring, managing and driving Tower’s Medicare Secondary Payer operational business model and results.

Galea brings 20 years of operations management experience to the position. Most recently, she served as Director of Operations, Transportation with MTI America for more than 13 years and managed the Transportation, Call Center Customer Service and Language services divisions.  Previously she was the operations manager for a medical courier company.

As a company that works to optimize settlement outcomes through MSA cost mitigation, Tower is very excited to overlay Melissa’s expertise in workflow management and process improvement to our technology driven pre-MSA intervention business model. She is a great fit to oversee Tower operations, said Chief Operations Officer Kristine Dudley.

Galea attended Broward College and is a Certified Continuing Education Instructor for insurance adjusters in several areas, including law, policy, and ethics.