CMP Comments Submitted

April 27, 2020

bullhorn illustration alerting you to avoid reporting penalties

On April 20, 2020, Tower MSA Partners responded to CMS’s request for comments on its proposed regulation for Section 111 Mandatory Insurer Reporting civil money penalties (CMPs).  Please see Tower’s Feb. 18 post on CMS’s proposal.

Tower’s comments mirrored those submitted by the National Alliance of Medicare Set-Aside Professionals (NAMSAP) of which Tower is a member.  As Co-Chair of NAMSAP’s Policy & Legislative Committee, I had the privilege of working on comments with my committee Co-Chair Annie Davidson, NAMSAP President Ciara Koba, and our fellow NAMSAP board members. Many thanks to Jill Dulich of the National Council of Self-Insurers and Doug Holmes of Strategic Services on Unemployment & Workers’ Compensation for sharing their invaluable Comment drafts.

Tower’s full comments can be found here and are summarized below:

Penalty Threshold for Failure to Report / Delayed Reporting – Part 402.1(c)(22)(i)

Per the proposed rule, subject to the good faith efforts provision, a penalty is imposed for an RRE that “fails to report any beneficiary record within 1 year from the date of settlement, judgment, award, or other payment.”  Recognizing that human and technical error will occur, we recommended CMS implement a 10% threshold for error tolerance per RRE.

The 10% would be based upon the number of Total Payment Obligation to Claimants (TPOCs) reported in a quarter (including off-cycle reporting).

Penalties Imposed for Failure to Report / Delayed Reporting – Part 402.105(b)(3)(i)

The proposal states that failure-to-report penalties will be up to $1,000 per calendar day, adjusted for inflation, for a maximum penalty of $365,000 per calendar year.

The proposal did not indicate whether CMS will use the discretion provided by the SMART Act to impose a penalty of “up to” $1,000/day. If CMS uses this discretion, then what criteria will be used to determine if the penalty should be $1/day, $500/day or $1,000/day? 

We submitted that CMS should incorporate mitigating factors, already found in the code of federal regulations. These would define CMS’s discretion in imposing penalties and provide RREs that face penalties the criteria needed to respond to potential penalties.

Additionally, we recommended that if Medicare made no conditional payment demands that no penalties should be imposed.

Data Contradicts Recovery – Part 402.1(c)(22)(ii)

The proposed rule addresses the possibility that an RRE’s response to CMS’s recovery efforts may contradict the its Section 111 reporting. A penalty would be calculated based on the number of calendar days that the entity failed to accurately report timely updates to beneficiary records. 

This means that an NGHP could face a penalty of up to an adjusted $1,000 per calendar day of “noncompliance” for each individual, for a maximum annual penalty of an adjusted $365,000 for each individual for which required information should have been submitted.

CMS is saying it will potentially penalize RREs millions of dollars for correcting their data after inconsistencies are found despite the fact that such errors cause the agency minimal monetary harm. 

We urged CMS to either withdraw this type of penalty or impose penalties that are proportional to the harm caused to Medicare as a result of the reporting contradictions.

“Safe Harbor” for Data Collection from Beneficiaries – Part 402.1(c)(22)(A)(2)

The proposed rule provides an exemption for those situations where a claimant refuses to provide their Social Security Number or Medicare Beneficiary Identifier. Yet, it mandates three attempts to obtain this information before allowing the exemption.

We requested that CMS eliminate the mandatory minimum number of communications with claimants. Instead, we asked it to simply require that the RRE make good faith efforts to secure needed reporting information.  

Informal Notice – D. Summary of Public Comments #8

CMS stated that its informal notice process will provide the RRE 30 calendar days to respond with any mitigating information prior to the issuance of a penalty notice.

We proposed that the RRE have 120 calendar days post receipt of the informal notice to respond.

Prospective Application – D. Summary of Public Comments #6

CMS advised the application of the final regulation will be prospective. However, after the regulation implementation date, much of the reported Section 111 data will be retrospective to that date.  While this will taper, corrections will occur and there is a potential for conditional payment recovery involving retrospective data.

We requested CMS better define what they mean by prospective application of the rule. 

Five Year Statute of Limitations – D. Summary of Public Comments #7

In its supporting summary, CMS takes care to outline that these penalties would be imposed within the existing CMP five-year statute of limitations. That limitations period, CMS says, is triggered when the agency identifies the non-compliant action.

We responded that CMS’s interpretation is incorrect.  The correct interpretation is that the statute of limitations starts with when the non-compliant action occurred, not when CMS identifies the non-compliance action.  In other words, if a TPOC was not reported when required in 2020, the statute of limitations would expire in 2025. 

Further, we asserted that the five-year statute of limitations is inapplicable to Section 111 penalties; instead the three-year statute of limitations found in the Medicare Secondary Payer Act applies. 

ALJ and Departmental Appeals Board Backlog Concerns – D. Summary of Public Comments #5

Under the proposed rule, CMS allows for appeals post the notice of the penalty.  However, as we have seen with appeals for conditional payment demands, it can take several years to have a hearing before an administrative law judge (ALJ). 

Our question to CMS is whether this same appeals process, along with timeframes, will be utilized for penalties appeals.  Further, we inquired as to whether CMS will be using the Treasury offset program to collect penalties.

Implementation of Final Rule

Finally, given the diversion of resources by many RREs to respond to the COVID-19 pandemic, we requested that CMS not implement a final rule until at least 1/1/2021.

If you have any questions about CMS’s proposed rule or these comments, please contact me, Dan Anders, at (888) 331-4941 or daniel.anders@towermsa.com.

Tower Premier Webinar: A Prescription for Settling Legacy Claims

April 20, 2020

Banner for webinar on A Prescription for Settling Legacy Claims

As claims age, the percentage of spend for prescription drugs increases.  Further, as claims age, the likelihood that the injured worker becomes a Medicare beneficiary as a result of age or disability increases. The result, high prescription drug costs allocated in the Medicare Set-Aside (MSA) become a barrier to settlement of these legacy claims.

Tower has addressed this barrier through clinical interventions which have resulted in the majority of Tower’s CMS-approved MSAs containing no prescription drugs.  However, there remain legacy claims with high prescription drug spend which continue to stymie settlement.

Accordingly, Tower has partnered with the leading workers’ compensation pharmacy benefit manager, myMatrixx, to add its renowned clinical pharmacy team to the effort at breaking down the remaining barriers to settlement of these legacy claims.

What then can a PBM do to help with settling legacy claims?  How does a PBM work with an MSA company to settle these claims?

Tower is pleased to host a premier webinar panel with Phil Walls, RPh, Chief Clinical Officer for myMatrixx, and Dan Anders, Esq., Chief Compliance Officer for Tower on the following topics:

  • Define and quantify legacy claims with analytics
  • Identify factors driving up Rx costs in these claims
  • Explain how data can identify opportunities for clinical intervention
  • How to work effectively with PBM and MSA provider to reduce Rx and close claims
  • Provide examples/case scenarios demonstrating successful Rx intervention and settlement in legacy claims
  • Best practices for Rx management to prevent claims from becoming legacy claims

Please plan to attend the webinar on May 20 at 2 pm ET.

Thank you,

Dan Anders

Chief Compliance Officer

Tower is Here for You

April 14, 2020

Overhead image of people working at a conference table overlaid with type reading "we are here to help"

While the COVID-19 pandemic represents a new challenge, as a company that has faced its share of hurricanes, we made a seamless transition to working remotely while continuing to serve our partner clients. As our CEO, Rita Wilson recently related, “We Are Here to Help“. While we apologize for the occasional barking dog or screaming child when you call us, you will nonetheless receive the same high level of service that you have come to expect from Tower and which we highlight below.

Expert MSP Consultation

Do I need an MSA?

Are these settlement terms appropriate?

Is a Zero MSA feasible?

How can we reduce the MSA amount?

What are my reporting obligations?

Does a Medicare Advantage plan have a lien?

As always, the Tower Team is readily available to answer these questions and address any other Medicare Secondary Payer compliance concern you encounter when resolving a claim.

Settlement-Driven Pre-MSAs and MSAs

Whether through an MSA or a Pre-MSA Triage, Tower’s clinical team continues to deliver our reports in an average 4 business days.   These reports identify MSA exposure and provide recommendations to address cost drivers and inappropriate care prior to submission of the MSA to CMS. 

Physician Follow-up

Many of you use our crack physician follow-up team that reaches out to treating physician offices to confirm when injury-related medical treatment was completed or clarify the ongoing need for treatment.  Despite some businesses closing, medical offices are either open or available by phone.  If anything, Tower has had even better success at obtaining the needed physician statements since many of these offices are seeing less patients.  This allows us to quickly obtain the necessary medical information and seek prompt CMS approval of the MSA facilitating settlement.

CMS Processes

Thus far, CMS and its various contractors, WCRC for MSA review and BCRC and CRC for Mandatory Insurer Reporting and conditional payment recovery, are responding and completing their services at turnaround times consistent with what we saw prior to the pandemic.

Social Security Verifications

All local Social Security offices have suspended responses to SSDI verification requests because of the coronavirus and Social Security has not announced when it will again respond to these requests.  We assume there will be a significant backlog since these requests are not a high priority for Social Security.  We will of course resume these verification requests when possible. 

Cybersecurity

As has been noted in many publications, the dramatic increase in employees working for home has made conditions ripe for threat actors to infiltrate systems through malware inadvertently downloaded to home laptops via local internet.  More than 2 years ago, Tower made the security of systems and our clients’ data a priority by investing in proactive measures to stop cyberattacks in their tracks.  This protection extends throughout Tower’s network and down to the individual employee working from their home.   

With 24 / 7 detection and response oversight overlaid with 2 factor authentication and managed endpoint services, our systems and data are secure.   All data exchanged between Tower’s systems and remote users is encrypted from the source and monitored through to the endpoint.  If a threat is identified at any point from laptop to server, the transmission is halted, our IT team is immediately notified and the IP address of the source is identified.  

Claim Closure Settlement Projects

Many businesses and injured workers face difficult financial challenges as a result of the pandemic’s economic impact. Tower is working with employers on claim closure settlement projects that mitigate exposure to open-ended medical claims and provide the injured worker with much-needed funds while still protecting their access to future injury-related medical.  Please contact your dedicated Tower account representative to discuss how Tower can coordinate such a project on your behalf.

Multiple Referral Methods

As a result of working from home, you may need to change your referral method.  Tower has multiple methods for making referrals:

  • Via e-mail:  referrals@towermsa.com
  • Via mail:  Tower MSA Partners, 223 NE 5th Ave., Suite 101, Delray Beach, FL 33483
  • Via web portal:  www.towermsa.com (Click refer and compete referral form)
  • Via phone:  (888) 331-4941

If making a referral by phone, e-mail or web, upon receipt, we will provide you a username and password to log in to the TowerConnect portal for secure upload of referral documents.

Note, when you log in to the TowerConnect Portal, you will be directed to enter a phone number to receive a code via SMS or phone call for verification. Additionally, you can download Duo Mobile to your phone to allow you to receive a “push” notification to easily authenticate. Your device can be registered and remembered for up to 7 days. More information is available here: https://guide.duo.com/enrollment

If there is any other way we can assist you, please do not hesitate to contact us at referrals@towermsa.com or (888) 331-4941.

Please keep safe,

The Tower Team!

The Penalties are Coming

April 6, 2020

graphic of dollar signs with the word panalties overlaid

The Penalties Are Coming

With COVID-19, it’s understandable if Civil Monetary Penalties (CMPs) have slipped your mind.  CMS has proposed stiff penalties—up to $1,000 per day per claimant—for incorrect MSP reporting or failure to report. (Our Chief Compliance Officer Dan Anders posted on these in February.) For a well-written synopsis of how they could affect you, read this article by Michael Stack, CEO of AMAXX, LLC: Increased Penalties are Coming for Incorrect Medicare Secondary Payer Reporting.